Terms and Conditions

CANCELLATION POLICY

SWS is committed to providing our clients with outstanding service. We are a busy skin studio and if a booking is cancelled without sufficient notice, it prevents other clients from being seen.

SWS has a 48 hour cancellation policy.

Bookings cancelled before the 48 hour notice period are fully refundable or can be rescheduled at no additional cost.

100% of the booking deposit is retained by SWS if the booking is cancelled or rescheduled within 48 hours of the scheduled appointment time.

This cancellation policy applies when bookings are being cancelled/rescheduled for any reason.

If you are using a voucher to pay for your treatment and you cancel at short notice (less than 48 hours) or do not attend, deductions as outlined above will be made from the value of the voucher.

Clients who fail to attend an appointment without any notice will be charged the full value of the missed appointment.

We reserve the right to charge any card you hold on file at SWS in accordance with the above policy.

REFUND POLICY

We have a 7 day refund policy, which means you have 7 days after receiving your product to request a refund or exchange. To avail of a refund or exchange, products must remain in the original packaging and be unused. SWS is under no legal obligation to provide a refund prior to receiving proof of items being returned or after the 7 day period is expired. Customers may request a product refund or exchange in the following cases.

  1. Received a damaged product.
  2. Received a different product from what you ordered

To initiate a return or exchange, please complete the following steps:

Initial contact must be made within 7 days of receipt of product. Please make contact via email hello@sarahwarrenskin.com , and please include following details in the email:

  • The order number or product purchased
  • Reason for return
  • Attach a clear photo of the product if necessary
  • Your personal contact details including phone number

A member of our customer service team will be in touch to advise on how to proceed. Faulty, damaged or returned goods must be returned to us within 7 days of approval from our customer service team, to the below returns address:

You will be responsible for paying for your own shipping costs for returning your item unless incorrect items were sent.

Alternatively, goods can also be returned in person to our physical store location, but only once approved after we have been contacted via email with order details.

If you are eligible for a refund, we will refund the monetary value of the goods returned only, unless incorrect or faulty items were sent out, in which case the order value and the delivery charges you incurred will be refunded. Refunds will be made by the original method of payment charged (e.g Paypal, credit card, debit card). Please allow 5 business days for the refund to be processed.

Exceptions / non-refundable items

  • Unfortunately, we cannot refund gift cards, treatments completed or part completed (eg: if purchased as part of a course).
  • We do not offer a refund of retail products in the event of a change of mind.
  • We do not offer refunds or exchanges on used products under any circumstances unless faulty.
  • Discount or promotional sales are final and cannot be returned or exchanged.

SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue a service without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.